Terms & Policies
Return & Refund Policy
- We accept returns within 7 days of delivery for unused and undamaged candles.
- To initiate a return, please contact us via WhatsApp or Instagram with your order details.
- Refunds will be processed to the original payment method within 5–7 business days after receiving the returned item.
- Customized or personalized candles are non-refundable.
- Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
Shipping Policy
- We deliver across the UAE within 2–3 business days.
- Delivery charges will be 30 AED fixed around UAE.
- Free delivery on orders above AED 300.
- You will receive a confirmation message once your order is shipped.
Payment Methods
- We accept the following payment methods:
- Cash on Delivery (COD)
“All transactions are secure and encrypted.”
Customization Policy
- We offer candle customization options, including scents, colors, and packaging.
- Customized orders require 3–5 business days for preparation.
- Customized products are non-refundable unless defective.